Please call our customer service department at 1-877-275-4725 and have your invoice number available for return authorization. No credit will be granted for shipping and handling except for defective materials or errors on the part of RCL Benziger.
Our return policy:
- Orders returned without a return authorization number written on the outside of the package will be refused.
- Videos, DVDs and CDs may be returned if found defective for replacement only.
- Books and other materials may be returned within 90 days of purchase. No more than 10% of your order may be returned.
- All materials must be returned prepaid. Please package materials carefully. Credit will only be issued for products that are in sellable condition. RCL Benziger is not responsible for damages caused to materials in shipment.
If a customer returns product do we give them credit for shipping?
No. If the customer ordered too much product or they changed their mind, credit is not given for shipping and handling for their order. That balance will remain on their account. The only exception to this is if an error is made by someone other than the customer, then credit for shipping and handling may be issued.
How soon can they expect credit to their account?
Depending on the time of year, the return should be processed within 4-6 weeks from when the product is received at the distribution center. Please note, this may be completed faster more often than not through the year but during peak times, May-August, the turnaround time on the credit being completed may be longer.
When and how do we issue a call tag?
A call tag is a prepaid label that is sent to the customer when RCL Benziger is paying for the shipping of the product back to the distribution center. If RCL Benziger isn’t paying for the product to be returned, then the customer is responsible for those shipping costs.